Refunds & Returns Policy

Refunds and Returns Policy

Effective Date: January 1, 2025

At Padha Nepal, we value your satisfaction and aim to provide a seamless experience for purchasing and accessing our online courses. This Refunds and Returns Policy explains the terms, conditions, and procedures for requesting refunds for our digital products.

1. Scope of the Policy

This policy applies to all digital products sold on our website, https://padhanepal.com. Due to the nature of digital products, returns are not applicable. However, refunds may be issued under specific circumstances outlined below.

2. Refund Eligibility

You may request a refund if:

  1. The course was not accessed or downloaded.
  2. The request is made within 7 days of the purchase date.
  3. There are technical issues on our platform that prevent you from accessing the course, and the issue remains unresolved after contacting our support team.

Refunds will not be provided for:

  • Change of mind after purchase.
  • Failure to complete the course.
  • Issues unrelated to the functionality of the course content.

3. Refund Process

To request a refund:

  1. Contact Us: Send an email to mail@padhanepal.com with the subject line “Refund Request.”
  2. Include Details: Provide your full name, email address, order number, and the reason for requesting a refund.
  3. Review Period: Once we receive your request, we will review it within 5 business days and notify you of the outcome.
  4. Refund Approval: If approved, the refund will be processed through the original payment method within 14 business days.

4. Fees and Costs

Refunds may be subject to transaction fees imposed by payment gateways. Any applicable fees will be deducted from the refunded amount.

5. Customer Responsibilities

To ensure smooth processing of refunds, customers are expected to:

  1. Provide accurate and complete information when requesting a refund.
  2. Submit refund requests within the specified timeframe.

6. Contact Information

For any questions or assistance regarding this policy, please reach out to us:

7. Changes to This Policy

We may update this Refunds and Returns Policy periodically to reflect changes in our services or legal requirements. Updates will be posted on this page with the effective date. Continued use of our website after changes indicates your acceptance of the updated policy.

Thank you for choosing Padha Nepal. We are committed to supporting your professional growth and ensuring a fair and transparent experience for all our customers.