Privacy Policy

Privacy Policy

Effective Date: January 1, 2025

Welcome to Padha Nepal (“we”, “us”, or “our”)! Your privacy is of utmost importance to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data, and it outlines your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Data Controller

The data controller responsible for your personal data is:

2. Information We Collect

We may collect and process the following types of personal data:

2.1 Information You Provide Directly

  • Account Information: Name, email address, phone number, and billing details when you create an account or make a purchase.
  • Course Interactions: Preferences and progress when you engage with our online courses.
  • Customer Support: Any information you provide when contacting us for support.

2.2 Automatically Collected Information

  • Device and Usage Data: IP address, browser type, operating system, and browsing behavior on our website.
  • Cookies: Data collected through cookies to enhance your experience (refer to our Cookie Policy for details).

2.3 Third-Party Sources

  • Data from payment processors (e.g., transaction details).

3. How We Use Your Data

We use your personal data for the following purposes:

  • Service Delivery: To provide and manage your access to our online courses.
  • Customer Support: To respond to your inquiries and resolve issues.
  • Personalization: To customize your learning experience.
  • Marketing: To send you promotional offers and updates (with your consent).
  • Compliance: To comply with legal obligations and resolve disputes.

4. Data Sharing and Disclosure

We do not sell your personal data. However, we may share your data in the following cases:

  • Service Providers: With third-party vendors (e.g., payment processors, hosting services) who assist us in delivering our services.
  • Legal Compliance: When required by law or to protect our rights and interests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

5. Data Storage and Retention

  • Storage Location: Your data is stored securely on servers that comply with industry standards.
  • Retention Period: We retain your data only as long as necessary for the purposes outlined in this policy or as required by law.

6. Security Measures

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption of sensitive information.
  • Regular security assessments.
  • Restricted access to personal data.

7. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Access: Request access to your data.
  • Correction: Correct inaccurate or incomplete data.
  • Deletion: Request deletion of your data (subject to legal obligations).
  • Restriction: Limit the processing of your data.
  • Portability: Receive your data in a structured, commonly used format.
  • Objection: Object to the processing of your data for direct marketing purposes.
  • Withdraw Consent: Withdraw consent at any time for processing based on consent.

To exercise these rights, contact us at mail@padhanepal.com.

8. Cookies

We use cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. For more details, refer to our Cookie Policy.

9. Updates to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date. Continued use of our website indicates acceptance of the updated policy.

10. Contact Us

For questions or concerns about this Privacy Policy or how we handle your data, contact us:

Thank you for trusting Padha Nepal. Your privacy is our priority.